If your client needs to reschedule or cancel a lesson, we require a 6 business hours notice period as outlined in the Terms and Conditions.

So, what do you do when the client cancels a lesson at the last minute?

  • Inform your Support Manager immediately so that he/she can make the necessary changes to the lesson schedule

  • Ask your Support Manager to address last-minute/little notice given/constant cancelations with the client

Please do not provisionally confirm the lesson. If clients don't provide us with sufficient notice (i.e. less than 6 hours) or if they're not at home or online for a lesson (wait no longer than 15minutes), that lesson credit is deemed a forfeit and you'll be paid for your time.

In the event you cannot get a hold of your Support Manager, send us a message on the Helpdesk live chat. Please do not attend lessons that are not on your schedule.

ALL changes will reflect on your online schedule via your tutor portal.

Did this answer your question?