If your client needs to reschedule or cancel a lesson, we require a 6 business hours notice period as outlined in the Terms and Conditions.
So, what do you do when the client cancels a lesson at the last minute?
Inform your Support Manager immediately so that he/she can make the necessary changes to the lesson schedule
Ask your Support Manager to address last-minute/little notice given/constant cancelations with the client
Please do not provisionally confirm the lesson. If clients don't provide us with sufficient notice (i.e. less than 6 hours) or if they're not at home or online for a lesson (wait no longer than 15minutes), that lesson credit is deemed a forfeit and you'll be paid for your time.
In the event you cannot get a hold of your Support Manager, send us a message on the Helpdesk live chat. Please do not attend lessons that are not on your schedule.
ALL changes will reflect on your online schedule via your tutor portal.