Please keep this list on hand to consult for quick reference to our FAQs:

I am unable to confirm my lessons. Who should I contact?


Lessons will 'lock' after a certain amount of time. Should this happen, you will need to get email confirmation from the client confirming that the lesson took place. You will then need to send that off to your Support Manager. They will confirm the lessons from this point onward.


Why can't I access the Tutor Portal?


There are quite a few reasons why this happens. Please read here to find out more.


I can't access the Online Classroom. How do I resolve this?


Please follow the steps in this article to enter the Online Classroom.


Who can I ask to forfeit lessons?


Should you need to forfeit any lessons, please email your Support Manager. They will action it from here.


Who can I ask to add lessons?


If the client wants more lessons, please email the Support Manager ASAP to set these up. Do not attend any lessons without confirmation from your Support Manager. Please send us a message on the Helpdesk if you need urgent help with this. Thereafter, please leave us an email and we will be sure to get back to you.


I completed lessons after this month's admin deadline. When will I get paid?


You can find the admin deadline and payment dates here. If you have a payment query, please send us a message on the Helpdesk or leave us an email and we will happily assist as soon as possible!


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