Q: How Do I enter the online classroom for a lesson?

A: Please see the animation below for how to enter the Online classroom:

Q: How can I help my client enter the online classroom?

A: We have put together a step by step article for clients which you can find here Clients receive this with their lesson schedule, however it might be helpful for you, as the tutor, to familiarise yourself with it so you can help them if needed.

Q: How do I reschedule lessons online?

A: Please see the animation below for how to reschedule lessons on your tutor portal:

Q: How do I confirm lessons that have taken place online?

A: Please see the animation below for how to confirm lessons on your tutor portal:

Q: Am I able to use other platforms such as Zoom, WhatsApp call and Google meets for lessons?

A: In special circumstances, we do sometimes permit this. However, you will need to discuss this and agree it with your support manager and client before lessons commence.

Q: The Learncube extension is not showing up on my Web browser, how do I fix this?

A: Click on the puzzle icon on the top right corner.

Then scroll down and click on the pin icon in order for it to appear on the web browser. Please see the animation below on how to do this:

Q: Learncube is not able to be installed onto my web browser, how do I fix this?

A: Learncube is only available on Chrome. If your default browser is not Chrome, copy and paste the URL https://chrome.google.com/webstore/det from your default browser to Chrome. Please see the animation below on how to do this:

Q: How do I upload documents and videos to Wetransfer for my online classroom demo?

A: Please see the animation below for how to use Wetransfer:

Q: How do I adjust my PC/MAC Microphone volume?

A: Please see the animation below for how to adjust your PC/MAC Microphone volume:

Q: The Lessonspace is not working. How do I troubleshoot this before raising it with my Support Manager?


A: There are two main reasons for this: Either the servers for the Lessonspace are down (in which case, please contact the support manager for the job to inform them) OR your antivirus software is causing connection issues to the website.

Please be sure to turn off all antivirus softwares when conducting lessons (for example, please see the animation below on how to turn off Avast)

Alternatively, use our backup tutoring solution, Miro. Read here for more information on how to get started with Miro!

We hope this article has been helpful and wish you the best of luck for your lesson :)

If you have any further questions, please feel free to drop us a message on the Helpdesk and we will happily assist you from there.

Did this answer your question?